Administration
Real metrics from actual ticket data — no invented numbers.
0
Total tickets
0
Open
0
Unassigned
0
Urgent
0
Resolved this month
Average first response time
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First staff reply minus ticket creation, averaged over all answered tickets.
Average resolution time (this month)
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Resolved-at minus created-at, averaged over tickets resolved this month.
Tickets by status
Tickets by priority
Tickets by category